A qualified candidate familiar with the automotive aftermarket industry standard WD/3-step distribution policies, practices, procedures, and partnerships. Candidate must be energetic, goal-driven, accountable, a technically astute individual to assist with the development, formation, and construction of installation instructions (both print and video), product development, technical research, and market needs.  Possess the ability to apply critical thinking and problem-solving skills to every task. Assess technical concerns when answering technical/installation/customer service phone calls/emails; and successfully help the customer resolve the issue. Qualified candidate must have excellent verbal & written communication skills and pay strict attention to detail. Must also have the abili